Privacy Policy
Effective Date: 1 November, 2024
At Thola Khonke (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website www.tholakhonke.com (the “Website”). By accessing the Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you interact with our Website:
- Name
- Contact details (email address, phone number)
- Billing and delivery address
- Payment information
- Any other details you provide voluntarily.
1.2 Automatically Collected Information
When you use our Website, we automatically collect certain information, such as:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on the Website
- Referring website.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services.
- To process transactions and deliver products or services.
- To communicate with you about your orders, inquiries, or feedback.
- To personalise your experience on the Website.
- To improve our Website and services.
- To comply with legal obligations.
3. Sharing of Information
We will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With third-party service providers who assist in providing services (e.g., payment processors, delivery companies).
- Legal Obligations: If required to comply with legal or regulatory obligations.
- Business Transfers: If Thola Khonke is involved in a merger, acquisition, or sale of assets, your information may be transferred.
4. Cookies and Tracking Technologies
Our Website uses cookies to enhance your experience. Cookies are small files stored on your device that allow us to:
- Recognise you when you return to the Website.
- Understand your preferences and usage patterns.
- Improve the functionality and performance of the Website.
You can manage or disable cookies through your browser settings, but this may limit some functionality of the Website.
5. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of inaccurate, irrelevant, or outdated information.
- Withdraw your consent for the processing of your personal information.
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
To exercise these rights, contact us at [email protected].
6. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Retention of Information
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
9. Updates to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website signifies your acceptance of the updated Privacy Policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: [email protected]
